Flat TV Setup (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, https://flattvsetup.online/, submit a contact form, or contact us regarding our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or submit a service inquiry, we may collect the following information, depending on what you provide:
- Full name
- Phone number
- Email address
- Service address or location details, where applicable
- Information about your TV setup, mounting, or installation requirements
- Other details you voluntarily provide when contacting us
We may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, referring website, and approximate website usage data through server logs, cookies, and similar technologies.
2. How We Use Your Information
We may use the information we collect to:
- Respond to your questions and service inquiries
- Contact you about requested TV setup and mounting services
- Confirm, schedule, or reschedule appointments
- Provide service-related notifications and updates
- Respond to customer support requests
- Improve our website, services, and user experience
- Monitor website performance and help prevent fraudulent or unauthorized activity
- Maintain business records and comply with applicable legal obligations
We use personal information only for legitimate business purposes and other purposes permitted by applicable law.
3. SMS and Communication Consent
If you provide your phone number and consent to receive text messages, we may send you service-related communications, including responses to inquiries, appointment confirmations, scheduling updates, and follow-up messages.
Message frequency may vary depending on your interactions with us. Message and data rates may apply according to your mobile carrier’s plan.
You may opt out of SMS messages at any time by replying STOP to a message, where supported. For assistance, reply HELP where supported or contact us directly at +1 (783) 564-8958.
Consent to receive text messages is not a condition of purchasing a service.
We do not sell or share your SMS consent or mobile phone number with third parties or affiliates for their own marketing purposes.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand visitor activity, and analyze website performance.
If configured on our website, third-party services such as Google Analytics or Google Ads may use cookies or similar technologies to measure traffic, understand visitor interactions, or evaluate advertising performance.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features.
For more information about how Google uses information from websites and applications that use its services, visit:
5. How We Share Your Information
We do not sell your personal information. However, we may disclose information in limited circumstances, including:
- Service providers: To companies that help us operate our website, manage communications, provide technical support, or perform other business functions.
- Service coordination: When sharing necessary information is required to respond to your request or arrange a service.
- Legal requirements: When disclosure is required by law, court order, or another valid legal process.
- Security and protection: When reasonably necessary to protect our rights, website, customers, or business against fraud, misuse, or security threats.
- Business changes: In connection with a merger, restructuring, or transfer of business assets, where permitted by law.
We take reasonable steps to ensure that personal information shared with service providers is handled appropriately.
6. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted or stored electronically.
You should avoid submitting sensitive personal information through website forms unless it is necessary for your inquiry.
7. Data Retention
We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, resolve disputes, meet legal obligations, and enforce applicable agreements.
When information is no longer needed, we may delete it or take reasonable steps to anonymize it, subject to applicable legal and regulatory requirements.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of certain personal information
- Request information about how your data is collected and used
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Opt out of certain data-sharing or targeted advertising practices, where applicable
California residents may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act.
Individuals in the European Economic Area or United Kingdom may have rights under applicable data protection laws, including the General Data Protection Regulation (GDPR), where those laws apply.
To exercise an applicable privacy right, contact us using the details in the Contact Us section. We may need to verify your identity before processing your request.
9. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information directly from children under 13.
If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information, as required by applicable law.
10. Third-Party Websites
Our website may contain links to third-party websites, applications, or services for convenience or informational purposes.
We do not control the privacy practices, content, or security of third-party websites. If you follow an external link, the privacy policy and terms of that third party will apply to your use of its website or services.
We encourage you to review third-party privacy policies before sharing personal information with them.
11. Do Not Track Signals
Some browsers offer a “Do Not Track” feature that allows users to express a preference regarding online tracking.
Because there is no universally accepted standard for responding to these signals, our website may not respond to all Do Not Track requests. You can manage cookies and certain tracking preferences through your browser settings and any applicable privacy controls we provide.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, data practices, or applicable legal requirements.
Any updates will be published on this page with a revised effective date. We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
13. Contact Us
If you have any questions about this Privacy Policy, want to request access to or correction of your personal information, or wish to exercise an applicable privacy right, please contact us.
Website: https://flattvsetup.online/
Phone: +1 (783) 564-8958
We will make reasonable efforts to respond to privacy-related inquiries within the time required by applicable law.
Thank you for visiting Flat TV Setup. We value your privacy and strive to handle your personal information responsibly.